- Published: Thursday, 19 September 2013 00:36
- Written by David DeCiero
A recent article I read was focused on the concept of events. We don’t normally think of events when we do analysis, but they are integral to the functioning of the business. They activate a whole set of processes from one action. If there is a lack of insight into that event, the whole process could not be triggered, resulting in a missed opportunity.
Think of some events in your business. A customer walks in the door, a supplier calls and a truck arrives are all examples of single events that happen. These are discrete instances, where it is definable as happening and can be identified as complete. Now, think of what processes those events trigger (or should trigger). When a customer walks in, that may trigger an employee to greet them and ask if they need any assistance. When a truck arrives, that may trigger the unloading process. These may seem like trivial examples, but imagine what happens if the trigger is lost or delayed. If no one notices a customer walk in, no one can greet that person. If the delivery truck is not noticed, then the unloading process is delayed. It is very important to take note of all of the events that are integral to your business. Then, take a note of all of the processes and which events trigger which processes. You’ll see that some events trigger multiple processes. If that is the case, that may be a very important trigger. You may want to focus some effort on making sure that that event is highlighted to whomever has to perform a process dependent on it. Otherwise, your business will suffer.
Events often get overlooked when dealing with the analysis of a business. Goals and processes usually take center stage. However, it is important to note the events as those will ultimately trigger your processes which help you achieve your goals.